Hey This is my new e-bike

The range depends on the model you choose:

• ElectroBike Lite: Up to 80km
• ElectroBike Pro: Up to 120km
• ElectroBike Ultimate: Up to 160km

Actual range may vary based on riding conditions, terrain, rider weight, and assist level used.

A full charge takes approximately 3.5 hours for all models. The battery can reach 80% capacity in about 2 hours with our standard charger. An optional fast charger is available which can reduce charging time by 40%.

Yes, all ElectroBike models feature a removable lithium-ion battery. This allows you to charge the battery indoors and provides added security, as you can take the battery with you when parking your bike. The battery locks securely to the frame when installed.

Your pre-booking deposit is 100% refundable if you decide not to proceed with your purchase. Simply contact our customer service team, and we'll process your refund within 5-7 business days. There are no fees or penalties for cancellation.

We aim to begin deliveries in August 2023. Pre-order customers will receive their bikes in the order of pre-booking date. You'll receive regular updates on your specific delivery timeline after pre-booking, and we'll contact you well in advance to arrange a convenient delivery date.

In most countries, our electric bikes are classified as standard bicycles and do not require a license, registration, or insurance. However, regulations vary by location. Our electric bikes comply with regulations limiting motor assistance to 25 km/h (15.5 mph) in Europe and 32 km/h (20 mph) in the US, though the Ultimate model can reach higher speeds where permitted.

Each model comes with its own warranty period:

• ElectroBike Lite: 2-year warranty
• ElectroBike Pro: 3-year warranty
• ElectroBike Ultimate: 5-year warranty

This covers manufacturing defects on the frame, motor, and electrical components. Battery warranty is for 2 years or 500 charge cycles, whichever comes first. You can extend your warranty with our optional service plans.

We'll be hosting demo events in major cities starting June 2023. Sign up for our newsletter to receive notifications about events in your area. Additionally, we offer a 30-day risk-free trial period with all purchases, allowing you to fully experience your ElectroBike with the option of a full refund if you're not satisfied.

Your ElectroBike arrives 90% assembled. You'll only need to attach the front wheel, handlebars, pedals, and seat—a process that takes approximately 15-20 minutes. Clear assembly instructions and all necessary tools are included. For customers in select areas, we offer optional professional assembly and setup service for an additional fee.

We offer flexible financing options through our financing partners. You can choose 0% interest for 12 months or extended payment plans up to 36 months. After pre-booking, you'll receive information to complete a simple application process. Upon approval, you'll only be charged the monthly payment amount when your bike ships, with your 99 deposit credited toward the purchase price.